ECSTA for Swisscom Business Connect is a telephony middleware that exposes a standard TAPI interface for Swisscom’s Business Connect service. It lets Windows applications and CTI clients control and monitor phone calls, enabling features such as click-to-dial, call answer/end, hold, transfer, and (where supported) conferencing. It also delivers caller identification for screen pops and supports call logging to streamline customer interactions.
Designed for business environments, it centralizes line and device configuration, supports multiple extensions, and works with both desk phones and compatible softphone endpoints registered to Business Connect. Typical use cases include integrating telephony with CRM and help desk systems, building operator/attendant workflows, and improving outbound calling productivity.
Prerequisites generally include an active Swisscom Business Connect subscription, the necessary credentials/permissions, and a Windows system with TAPI support. Setup typically involves mapping extensions, entering connection parameters, and using built‑in diagnostics for troubleshooting.
Note: Available functions can vary based on your Swisscom plan, endpoint capabilities, and software version. Check your telephony provider and the product documentation for precise compatibility and feature details.
ECSTA for Swisscom Business Connect is developed by ESTOS Installation. The most popular versions of this product among our users are: 3.0 and 4.0.
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